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Rooms and Guests2 Guests, 1 Room
Key details

About Resort

Blvd. Kukulcan Km 11.5, Cancun, Mexico, 77500
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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Junior Suite 1 King Bed
Max:
2 persons
4170 sq. feet 
Bed options:
1 King-size bed
Coffee machine
Air conditioning
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Junior Suite 2 Double Beds Ocean View
Max:
2 persons
4170 sq. feet 
Bed options:
2 Double beds
Coffee machine
Air conditioning
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Premium Junior Suite 2 Double Beds Ocean View
Max:
2 persons
4170 sq. feet 
Bed options:
2 Double beds
Coffee machine
Air conditioning
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Getting around

Explore a range of transportation options for your spa getaway

City Centre
Cancun 6.4 mi
Airports
Cancun (CUN) 13.5 mi
Isla Mujeres (ISJ) 17.3 mi

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

General

  • No smoking on site
  • Free Wi-Fi in public areas
  • Free parking
  • Safe deposit box
  • 24-hour reception
  • No pets allowed
  • Rooms/ Facilities for disabled
  • Luggage storage
  • Lift
  • Currency exchange
  • ATM/Cash machine
  • Hairdresser
  • Coffee shop

Sports & Fitness

  • Fitness centre
  • Yoga class
  • Aerobics

Services

  • Paid shuttle service
  • Room service
  • Housekeeping
  • Car hire
  • Laundry
  • Dry cleaning
  • Tours/Ticket assistance

Dining

  • In-room breakfast
  • Restaurant
  • Poolside snack bar
  • Snack bar
  • Dinner
  • Packed lunches

Business

  • Meeting/ Banquet facilities

Children

  • Babysitting/Child services
  • Water slides
  • Children's play area
  • Kids club
  • Game room

Spa & Leisure

  • Outdoor swimming pool
  • Beach access
  • Sun loungers
  • Aqua park
  • Entertainment
  • Sun terrace
  • Spa & wellness centre
  • Sauna
  • Jacuzzi
  • Manicure
  • Facial
  • Treatment room
  • Beauty treatment
  • Back massage
  • Foot massage
  • Pool with view
  • Shallow end
  • Make up services

Room features

  • Air conditioning
  • Mini-bar
  • Terrace
  • Ironing facilities

Media

  • AM/FM alarm clock
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Location

Blvd. Kukulcan Km 11.5, Cancun, Mexico, 77500
Map view
street view
Blvd. Kukulcan Km 11.5, Cancun, Mexico, 77500
Nearby
Blvd. Kukulcan Km 4 Hotel Zone
Museo de Arte Popular Mexicano
1400 ft
Shopping Area
Flamingo Mall
1700 ft
Chetumal Km 36. 5
Water Park at The Grand
1400 ft
Blvd. Kukulcan
Parque Ventura Cancun
1400 ft
Restaurants
Pelicanos
800 ft
Blvd.Kukulan Km.11.5 Z.H.
Bubba Gump
1200 ft
Carretera Cancun-Chetumal Km 22 Cancun Airport
La Concha
1600 ft
Boulevard Kukulcan Km. 10.5 Gran Park Royal Cancún Caribe
Big Fish Seafood Restaurant & Bar
1200 ft
Boulevard Kukulcan Kilometer 10. 3 Marina Punta Del Este
El Oriental
1600 ft
Blvd. Kukulcan Km 10.5 Zona Hotelera
Hong Kong
1400 ft
Blvd Kukulkan Km 9
Come'n Eat
1400 ft
Blvd Kukulcan km 12.5
La Pizza
1400 ft
Bulevard Kukulcan km. 9 Local 1 Pasaje Turistico

Reviews and Ratings <br />

Feedback from previous guests about their experience.
70%
loved the resort and would return for another relaxing stay
7.0/10
Very good
Rooms
6.6
Location
8.2
Service
7.6
Dining
6.0
Guest reviews
7.0/10
based on 5 reviews
4.5/5 based on 13384 reviews
8.6
8.6/10 based on 2523 reviews
#11 of 273 hotels in Cancun based on Tripadvisor
Mason
United Kingdom, February  2025
6.4/10

I recently returned from a family vacation at Panama Jack Resorts Cancun, which was a mix of highs and lows. While we loved the ocean views and the friendly staff, the dining options could be hit or miss, and the air quality in some areas of the hotel was concerning. The children's activities were a highlight, but our overall experience was somewhat marred by room placement and noise issues.

Rooms
6.0
Initially, we had a room right above a buffet, which came with unpleasant smells and noise. After requesting a change, our new room was much better but had drainage issues on the patio.
Service
7.0
Service at the resort was friendly, though the front desk could be slow, especially when changing rooms.
Location
8.0
The location was great, right by the beach, which was a huge plus for us, but being near the pool meant dealing with noise.
Dining
5.0
Dining was a mixed bag; the Italian restaurant was excellent, but overall, the food was mostly average, and I was hoping for better variety.
Facilities
6.0
The facilities were decent, but the air conditioning units were noisy, impacting our sleep.
Peter
United Kingdom, February  2025
5.8/10

Overall, my stay at this hotel was less than ideal. While the beach was beautiful and the staff occasionally friendly, I faced significant issues with Wi-Fi and dining options. The lack of cleanliness and attention to food quality was disappointing. Although some staff members were great, the service level seemed inconsistent, and the atmosphere was affected by disruptive guests. I wouldn't recommend it unless improvements are made.

Rooms
6.0
The rooms were decent but not quite what I expected for a hotel of this rating.
Service
5.0
Service was generally friendly but often inconsistent; some staff seemed rude, especially when tips were expected.
Location
9.0
The location is amazing, right on the beach, which is a definite highlight.
Dining
5.0
The dining experience was poor; food quality was low and often unappetizing.
Facilities
5.0
Facilities were okay, but they really need better management to enhance the guest experience.
Francis
United Kingdom, November  2024
8.2/10

Our stay at the resort was quite enjoyable, especially due to the fantastic entertainment crew and kids' club staff. The rooms were spacious, but we had some cleanliness issues with the terrace in our penthouse. The dining options were decent, although some areas could use improvement. Overall, the service was fantastic, making it a great family-friendly place to visit.

Rooms
7.0
The penthouse we stayed in was massive with three bathrooms and a king-sized bed, but unfortunately, the terrace cleanliness was lacking.
Service
10.0
The service was exceptional, with staff like Rodolfo and Victor going above and beyond to ensure we had a great experience.
Location
8.0
The location is quite nice, close to the beach and activities, though it can get busy at times.
Dining
7.0
The food was generally good, particularly at the a la carte restaurants where we enjoyed the lobster ravioli.
Facilities
9.0
The resort had excellent facilities, especially the kids' club and pool area, making it a fun place for families.
Daniel
United Kingdom, October  2024
6.8/10

Our stay at the resort had its ups and downs. The kids really loved the play area, which was a major highlight for us as a family. The nightly shows were fantastic and entertaining, but we faced some issues with our room, especially regarding the moldy smell and the layout not being what we expected. The dining options were decent, but getting a seat at the a la carte restaurants was a bit of a hassle. Overall, while there are fantastic amenities for families, our room experience really overshadowed the positives.

Rooms
5.0
We were disappointed with our one-bedroom suite, as it was more of a loft space, and the musty smell made our stay uncomfortable.
Service
6.0
Service was fairly hit or miss; while some staff were great, others had a lack of attentiveness in the dining areas.
Location
7.0
The resort's location was decent, offering easy access to beach activities, but our specific room didn’t have a good view.
Dining
7.0
Dining was generally good, especially the buffet for breakfast, but securing a spot at the restaurant made it a challenge.
Facilities
9.0
The pool area and kids' facilities were great, offering lots of activities for our children.
Julian
United Kingdom, September  2024
8.6/10

I had a wonderful stay at Panama Jack Cancun, which is an excellent choice for a family-friendly vacation in the Hotel Zone. The hotel is clean, modern, and offers plenty of activities for both adults and kids. The staff is very pleasant, and the beach view is fantastic—definitely a highlight. However, dining options could be improved and the lunch buffet wasn't the best. Overall, it was great value for money and a memorable experience.

Rooms
9.0
The rooms were spacious and very clean, featuring comfortable beds and a nice view of the surrounding area. I enjoyed the large bathroom with both inside and outside sinks.
Service
10.0
The service was top-notch with attentive staff who made us feel special throughout our stay. They were always cleaning and eager to help with anything we needed.
Location
9.0
The hotel's location in the Hotel Zone was fantastic, making it easy for us to explore the area and get to nearby attractions without any hassle.
Dining
7.0
While the dinner options at the specialty restaurants were excellent, the lunch buffet didn't quite meet my expectations and could use a bit more variety.
Facilities
8.0
The facilities were impressive, with a lovely beach area and plenty of activities offered, including entertaining events like beach parties and Mexican night.
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Check-in
20Apr2025Select date
Check-out
21Apr2025Select date
Rooms and Guests2 Guests, 1 Room