Sunscape Cancun All-Inclusive Resort & Spa By Hyatt, Cancun ∞ Discover spa retreats, reviews & deals for 2026

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Key details

About Resort

Boulevard Kulkulkan Km 11.5, Cancun, Mexico, 77500

Close to Chac Mool Beach

Great

8.5

8.8

/10

4.4

3.8

Loved by Sunscape Cancun All-Inclusive Resort & Spa By Hyatt guests

Ocean views
Friendly staff
Convenient location
Free-flowing bars
Delicious meals

"Beach was incredible; no seaweed when we went in November."

Cory from United States

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"There are several dining options (more later), 2 pools and some water slides that my grandkids LOVED!"

hzryb from United States

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"The staff made sure to ask if we had any special occasions as it was my 40th birthday."

Adriana from United States

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Sunscape Cancun All-Inclusive Resort & Spa By Hyatt is a family-friendly beachfront resort featuring an extensive array of amenities, including a water park, daily entertainment, and multiple dining options. The 4-star hotel offers luxurious suites with private balconies, many with ocean views, alongside state-of-the-art fitness and spa facilities.

Rooms & Amenities

The hotel offers well-appointed suites featuring amenities such as a large flat-screen TV, air conditioning, stocked minibars, and private balconies. Select suites provide breathtaking oceanfront views or easy access to beach cabanas.

Dining Options

Dining options include seven restaurants that offer a variety of cuisines, from traditional Mexican to rustic Italian. Guests can enjoy al fresco dining at the beach bar or the café, with 24-hour in-room dining available.

Leisure & Services

Leisure facilities at Sunscape Cancun include two swimming pools, an outdoor jacuzzi, and a state-of-the-art fitness center. The Aura Spa provides a range of treatments and wellness services, while activities include snorkeling, beach games, and live entertainment.

Location & Transportation

Located in the popular Hotel Zone, the resort is 2 km from La Isla Shopping Village and 0.5 km from Parque Ventura Cancun. Cancun International Airport is approximately a 30-minute drive away; airport transfer services can be arranged through third-party vendors.

Must-do experiences

Savor fish tacos at El Fish Fritanga near the beach for a local treat.
Visit the Museo Maya de Cancun for a dive into Mayan history.
Explore the vibrant Mercado 28 for handmade crafts and souvenirs.
Take a day trip to Isla Mujeres for stunning beaches and snorkeling.
Don't miss the sunset at El Parque de las Palapas for local vibes.

Location: Perfect

9.2/10Review score

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How it felt to stay here

Perfect for Finding Friends

“We loved the optional activities by the pool led by the very enthusiastic and fun staff.”

funtravels030January 2025

Shine on Socials

“Ocean front room is worth it - the view is beautiful!”

Sindy from United StatesJune 2024

Explorers, Not Tourists

“The hotel does go an extra mile when there are special occasion and celebration.”

SAIFSeptember 2024

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Select your room type

Sunscape Cancun All-Inclusive Resort & Spa By Hyatt offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Standard 1 King Bed

2 persons

390 sq. feet

1 King-size bed

Shower

Air conditioning

room details

Junior Suite 1 King Bed Ocean View

2 persons

390 sq. feet

1 King-size bed

Ocean view

Shower

Balcony

room details

Junior Suite 1 King Bed

2 persons

390 sq. feet

1 King-size bed and 1 Sofa bed

Shower

Balcony

room details

Junior Suite 2 Double Beds Ocean View

2 persons

390 sq. feet

2 Double beds

Ocean view

Shower

Balcony

room details

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Facilities

Sunscape Cancun All-Inclusive Resort & Spa By Hyatt offers amenities for your comfortable stay and unforgettable experiences

Facilities: Great

8.4/10Review score

General

No smoking on site
Free Wi-Fi in public areas
Parking
Safe deposit box
24-hour reception
No pets allowed
Rooms/ Facilities for disabled
Luggage storage
Lift
Currency exchange
ATM/Cash machine
Hairdresser
Coffee shop

Sports & Fitness

Fitness centre
Yoga class
Aerobics

Services

Paid shuttle service
Room service
Housekeeping
Car hire
Laundry
Dry cleaning
Tours/Ticket assistance

Dining

In-room breakfast
Restaurant
Poolside snack bar
Snack bar
Dinner
Packed lunches

Business

Meeting/ Banquet facilities

Children

Babysitting/Child services
Children's pool
Water slides
Children's play area
Kids club
Game room

Spa & Leisure

Outdoor swimming pool
Beach access
Sun loungers
Aqua park
Live entertainment
Sun terrace
Spa & wellness centre
Sauna
Jacuzzi
Manicure
Facial
Treatment room
Beauty treatment
Back massage
Foot massage
Pool with view
Shallow end
Make up services

Room features

Air conditioning
Mini-bar
Sitting area
Patio
Terrace
Tea and coffee facilities
Dining table
Ironing facilities

Bathroom

Free toiletries

Media

Flat-screen TV
AM/FM alarm clock

Dining Onsite

Sunscape Cancun All-Inclusive Resort & Spa offers an enticing array of dining options that promise to delight the senses. From vibrant Mexican flavors to comforting international dishes, each venue celebrates culinary diversity in inviting settings, many with stunning ocean views.

Sunscape Cancun All-Inclusive Resort & Spa By Hyatt Restaurant photo

Ventanas

International

Ambiance

Modern

Key Offerings

A diverse menu featuring international and Caribbean flavors, perfect for leisurely breakfasts or light lunches.

Reservation

Open daily from 07:00 - 11:00 and 12:00 - 17:00.

Viaggio

Italian

Ambiance

Cozy and inviting

Key Offerings

Authentic Italian dishes crafted with passion, ideal for a romantic evening or family gathering.

Reservation

Hours vary.

Casa de Rosa

Mexican

Ambiance

Casual and vibrant

Key Offerings

Traditional Mexican fare with a festive atmosphere, making it perfect for enjoying local specialties.

Reservation

Hours vary.

At Sunset

American, European

Ambiance

Family-friendly

Key Offerings

A well-loved family dining spot boasting a blend of American and European favorites.

Reservation

Open Monday to Sunday from 12:00 - 17:00 and 18:00 - 23:00.

Azul

Asian

Ambiance

Family-friendly

Key Offerings

An array of Asian culinary delights with a family-friendly approach, ideal for casual dining.

Reservation

Open for breakfast from 08:00 - 12:00 and dinner from 17:30 - 22:30.

Sunscape Cancun All-Inclusive Resort & Spa By Hyatt Location

Boulevard Kulkulkan Km 11.5, Cancun, Mexico, 77500

Map view

Boulevard Kulkulkan Km 11.5, Cancun, Mexico, 77500

City landmarks

Mall

La Isla Shopping Village

4900 ft

Landmark

Cancun Convention Center

5000 ft

Night club

Coco Bongo

1.1 mi

Landmark

Yamil Lu'um Archeological Site

4200 ft

Landmark

Scorpion's Temple ruins

4200 ft

Landmark

Avenida Kukulkan

1.4 mi

Museum

Cancun Wax Museum

4700 ft

Beach

Chac Mool Beach

2500 ft

Aquarium

Interactive Aquarium

5200 ft

Night club

The City Nightclub

5300 ft

Night club

Palazzo

1.1 mi

Beach

Playa Marlin

1.3 mi

Museum

Museo Subacuatico de Arte

1.4 mi

Beach

Playa Forum

1.1 mi

Landmark

Forum By The Sea

5200 ft

Shopping Area

Fashion Harbour

5100 ft

Mall

Luxury Avenue

1.5 mi

Night club

Daddy'O

5300 ft

Landmark

Museo Sensorial del Tequila

1.4 mi

Beach

Mandala Beach Club

1.0 mi

Night club

Mandala Nightclub

1.1 mi

Park

arte Garden

5000 ft

Mall

La Madonna

5000 ft

Landmark

Playa Lagarto

1.0 mi

Gallery

Galeria Balance Cancun

1.2 mi

Landmark

Marlin Beach

1.3 mi

Nearby

Blvd. Kukulcan Km 4 Hotel Zone

Museo de Arte Popular Mexicano

1400 ft

Shopping Area

Flamingo Mall

1700 ft

Chetumal Km 36. 5

Water Park at The Grand

1400 ft

Blvd. Kukulcan

Parque Ventura Cancun

1400 ft

Restaurants

Pelicanos

800 ft

Blvd.Kukulan Km.11.5 Z.H.

Bubba Gump

1200 ft

Carretera Cancun-Chetumal Km 22 Cancun Airport

La Concha

1600 ft

Boulevard Kukulcan Km. 10.5 Gran Park Royal Cancún Caribe

Big Fish Seafood Restaurant & Bar

1200 ft

Boulevard Kukulcan Kilometer 10. 3 Marina Punta Del Este

El Oriental

1600 ft

Blvd. Kukulcan Km 10.5 Zona Hotelera

Hong Kong

1400 ft

Blvd Kukulkan Km 9

Come'n Eat

1400 ft

Blvd Kukulcan km 12.5

La Pizza

1400 ft

Bulevard Kukulcan km. 9 Local 1 Pasaje Turistico

Explore Cancun

Local Experiences

Yamil Lu'um Archeological Site

15 minutes' walk

Ancient ruins showcasing Mayan heritage, perfect for history enthusiasts, with a stunning ocean backdrop.

Museo de Arte Popular Mexicano

6 minutes' walk

Art museum highlighting vibrant Mexican folk art, ideal for those interested in cultural heritage.

Coco Bongo

20 minutes' walk

Iconic nightlife venue known for energetic shows featuring music, comedy, and spectacular performances.

Interactive Aquarium

19 minutes' walk

Family-friendly aquarium with interactive exhibits and marine life displays, great for all ages.

Water Sports at Playa Chac-Mool

9 minutes' walk

Ideal for thrill-seekers, offering various water activities, including jet skiing and parasailing.

Relaxation at The Grand Water Park

5 minutes' walk

Perfect for a day of relaxation and fun, featuring pools, slides, and a children's play area.

Pelicanos

3 minutes' walk

Casual beachfront dining featuring fresh seafood and a laid-back vibe, known for its tacos and ceviche.

Bubba Gump

5 minutes' walk

Casual dining inspired by the movie 'Forrest Gump', famous for shrimp dishes and a fun atmosphere.

The City Nightclub

20 minutes' walk

Vibrant nightclub hosting world-class DJs and themed parties, ideal for nightlife enthusiasts.

Palazzo

20 minutes' walk

Upscale venue known for its luxurious atmosphere and exciting live performances, suitable for special nights out.

Getting around

City Centre

Cancun16 min · 6.4 mi

Airports

Cancun (CUN)33 min · 13.5 mi

Isla Mujeres (ISJ)42 min · 17.3 mi

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Property information and rules

Check-in

from 15:00-23:59

Check-out

until 12 pm

Guest Parking

Private parking is possible on site for free.

Internet

Wireless internet is available in public areas for free.

Breakfast

The hotel Sunscape Cancun All-Inclusive Resort & Spa By Hyatt provides visitors with a free full breakfast.

Children & extra beds

Maximum capacity of extra beds in a room is 1.

Pets

Pets are not allowed.

Year renovated:

2010

Number of floors:

Number of rooms:

456

Former name

Gran Caribe Resort

Property is also known as

wyndham hotel cancun

wyndham cancun mexico

wydham alltra cancun

wyndham mexico cancun

wyndham alltra cancun

Reviews and Ratings

Feedback about Sunscape Cancun All-Inclusive Resort & Spa By Hyatt from previous guests about their experience.

Review summary

Based on recent reviews

Sunscape Cancun All-Inclusive Resort & Spa is praised for its beautiful, well-maintained beach, a highlight for many guests. The food receives positive mentions, particularly at restaurants like At Sunset, Casa de Rosa, and Ventanas, with special appreciation for breakfast omelettes, although some found the food selection repetitive. The entertainment, including Broadway shows in the ballroom, is generally well-received. While most appreciate the convenience, a few guests experienced issues with room cleanliness.

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Review score

Based on 5328 verified reviews

8.9/10

Great

87%

Recommend

Paid Wi-Fi

9.4/10

Location

9.2/10

Value for money

8.1/10

Facilities

8.4/10

Pros

Food options

Spacious room

Spa deals

Resort staff

Cons

Outdated property

Dirty pool

Seaweed on beach

based on 13384 reviews

4.5/5

J. from United States

Family with children

Junior Suite 2 Double Beds

5 nights in November 2025

Reviewed:December 26, 2025

7/10

clean hotelbeautiful sightssafe atmosphereaverage foodlimited optionspushy salespeople

the hotel was very clean. it had beautiful sights all around. the pools and beach were kept very clean as well. i felt safe the entire time

the food was below average. there were very few options for kids. i also did not like the playa collection staff. the hotel check-in should have been more transparent about those sales people

0 Helpful

charles from united kingdom

Family with children

standard 1 king bed

4 nights in November 2025

Reviewed:December 19, 2025

9/10

amazing staff and delicious food!

attentive frankiegreat eduardopool server

the service i experienced was very nice. several people. frankie at the pool was very attentive, and eduardo, also at the pool, was great!!! ramero, a pool server, also stood out. thanks to everyone.

0 Helpful

ellen from united states

Family with children

junior suite 1 king bed

4 nights in August 2025

Reviewed:October 26, 2025

6/10

mixed feelings about the resort

room flooding

Our room flooded after heavy rain. All our belongings got soaked. we had to wait hours for a new room and the hotel didn't offer much help. A ceiling piece even fell at dinner.

0 Helpful

FAQs

About Sunscape Cancun All-Inclusive Resort & Spa By Hyatt

What popular attractions are closest to Sunscape Cancun All-Inclusive Resort & Spa By Hyatt?

Guests of Sunscape Cancun All-Inclusive Resort & Spa By Hyatt can visit Museo de Arte Popular Mexicano (6 minutes' walk from the accommodation), or Chac Mool Beach placed 9 minutes' walk away.

Which airport is the closest to the Sunscape Cancun All-Inclusive Resort & Spa By Hyatt?

The closest airport to the Sunscape Cancun All-Inclusive Resort & Spa By Hyatt is Cancun airport (25 km) and it is reachable with a 25-minute drive.

Is there a parking at the 4-star Sunscape Cancun All-Inclusive Resort & Spa By Hyatt?

Yes, the 4-star Sunscape Cancun All-Inclusive Resort & Spa By Hyatt features parking on site.

How much does it cost to stay at Sunscape Cancun All-Inclusive Resort & Spa By Hyatt?

The price for a room in Sunscape Cancun All-Inclusive Resort & Spa By Hyatt starts at $546.

What payment methods are available in the Sunscape Cancun All-Inclusive Resort & Spa By Hyatt?

At the Sunscape Cancun All-Inclusive Resort & Spa By Hyatt, you can pay using Visa and American Express.

What room types are available at Sunscape Cancun All-Inclusive Resort & Spa By Hyatt?

Standard King Room, Quadruple Room, and Family Junior Suite are among the room types available at Sunscape Cancun All-Inclusive Resort & Spa By Hyatt.

Does the Sunscape Cancun All-Inclusive Resort & Spa By Hyatt offer facilities for guests with children?

Yes, the guests of the Sunscape Cancun All-Inclusive Resort & Spa By Hyatt can take advantage of a baby bathtub and baby chairs.

Are there any cleaning services provided at the Cancun resort?

Yes, the Cancun resort provides dry cleaning and housekeeping.

What spa facilities does the Sunscape Cancun All-Inclusive Resort & Spa By Hyatt offer?

At the Sunscape Cancun All-Inclusive Resort & Spa By Hyatt, guests can enjoy a back massage and a facial massage as well as visit a wellness centre offering manicure, facials, and spa service.

Is there a swimming pool in Sunscape Cancun All-Inclusive Resort & Spa By Hyatt?

Yes, Sunscape Cancun All-Inclusive Resort & Spa By Hyatt features an outdoor swimming pool.