Sunscape Cancun All-Inclusive Resort & Spa By Hyatt, Cancun ∞ Discover spa retreats, reviews & deals for 2025

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About Resort

Boulevard Kulkulkan Km 11.5, Cancun, Mexico, 77500

“The hotel's beachfront location offers stunning views and easy access to the beautiful sandy shores, making it a perfect retreat.”view full review

Sunscape Cancun All-Inclusive Resort & Spa By Hyatt is a family-friendly beachfront resort offering an all-inclusive experience with multiple dining options, pools, and extensive recreational facilities. This 4-star Cancun hotel features an outdoor Jacuzzi, a state-of-the-art fitness center, and direct beach access.

Rooms & Amenities

Rooms at Sunscape Cancun All-Inclusive Resort & Spa By Hyatt come equipped with air conditioning, premium bedding, and large flat-screen TVs. Each room includes a stocked minibar and private balcony, some offering ocean views.

Dining Options

Dining options include various restaurants and bars serving Mexican, Asian, and Italian cuisine, along with an extensive breakfast buffet. There's 24-hour room service available for guests seeking meals in their rooms.

Leisure & Activities

Leisure activities at the resort feature a water park, multiple swimming pools, and a wellness spa providing a range of treatments. Guests can also engage in recreational activities like snorkeling, kayaking, and tennis.

Services & Location

Services at the Sunscape Cancun All-Inclusive Resort & Spa By Hyatt include a 24-hour reception, laundry services, and transportation arrangements to local attractions. The resort is approximately a 30-minute drive from Cancun International Airport.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Junior Suite 1 King Bed

2 persons

36 m²

1 King-size bed and 1 Sofa bed

Shower

Balcony

room details

Junior Suite 2 Double Beds

2 persons

36 m²

2 Double beds

Shower

Balcony

room details

Standard 2 double beds

2 persons

36 m²

2 Double beds

Shower

Air conditioning

room details

Standard 1 King Bed

2 persons

36 m²

1 King-size bed

Shower

Air conditioning

room details

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Getting around

Explore a range of transportation options for your spa getaway

City Centre

Cancun 10.3 km

Airports

Cancun (CUN) 21.7 km

Isla Mujeres (ISJ) 27.8 km

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Delicious Experiences

“The dining options were varied and exciting, transforming my meals into good experiences. I particularly enjoyed Azul, the Asian Cuisine restaurant, which had a fantastic made-to-order menu. The best part was not having to worry about reservations; I could simply walk up and request a table at dinner time!” view full review

Fun for Kids

“The Kid's Club was absolutely fantastic, and I appreciated how the friendly staff kept my children engaged and safe. They had a great time with planned activities, and it gave me some well-deserved relaxation time by the pool.” view full review

Relaxing Massages

“I indulged in a spa treatment that was heavenly. The staff asked about my preferences, ensuring they targeted the areas that needed the most care. It was a perfect way to unwind and rejuvenate during my stay.” view full review

Great Fitness Center

“The fitness center was well equipped with a range of cardio machines and free weights, making it easy to maintain my workout routine. Plus, the setup included TVs to keep me motivated while exercising.” view full review

General

No smoking on site
Free Wi-Fi
Parking
Safe deposit box
24-hour reception
No pets allowed
Rooms/ Facilities for disabled
Luggage storage
Lift
Currency exchange
ATM/Cash machine
Hairdresser
Coffee shop

Sports & Fitness

Fitness centre
Yoga class
Aerobics

Services

Paid shuttle service
Room service
Housekeeping
Car hire
Laundry
Dry cleaning
Tours/Ticket assistance

Dining

In-room breakfast
Restaurant
Poolside snack bar
Snack bar
Dinner
Packed lunches

Business

Meeting/ Banquet facilities

Children

Babysitting/Child services
Children's pool
Water slides
Children's play area
Kids club
Game room

Spa & Leisure

Outdoor swimming pool
Beach access
Sun loungers
Aqua park
Live entertainment
Sun terrace
Spa & wellness centre
Sauna
Jacuzzi
Manicure
Facial
Treatment room
Beauty treatment
Back massage
Foot massage
Pool with view
Shallow end
Make up services

Room features

Air conditioning
Mini-bar
Sitting area
Patio
Terrace
Tea and coffee facilities
Dining table
Ironing facilities

Bathroom

Free toiletries

Media

Flat-screen TV
AM/FM alarm clock

Location

Boulevard Kulkulkan Km 11.5, Cancun, Mexico, 77500

Map view

Boulevard Kulkulkan Km 11.5, Cancun, Mexico, 77500

City landmarks

Mall

La Isla Shopping Village

1.5 km

Landmark

Cancun Convention Center

1.5 km

Night club

Coco Bongo

1.7 km

Landmark

Yamil Lu'um Archeological Site

1.3 km

Landmark

Scorpion's Temple ruins

1.3 km

Landmark

Avenida Kukulkan

2.3 km

Museum

Cancun Wax Museum

1.4 km

Beach

Chac Mool Beach

750 m

Aquarium

Interactive Aquarium

1.6 km

Night club

The City Nightclub

1.6 km

Night club

Palazzo

1.8 km

Beach

Playa Marlin

2.1 km

Museum

Museo Subacuatico de Arte

2.3 km

Beach

Playa Forum

1.7 km

Mall

Luxury Avenue

2.4 km

Shopping Area

Fashion Harbour

1.5 km

Landmark

Forum By The Sea

1.6 km

Night club

Daddy'O

1.6 km

Landmark

Museo Sensorial del Tequila

2.3 km

Beach

Mandala Beach Club

1.7 km

Night club

Mandala Nightclub

1.7 km

Park

arte Garden

1.5 km

Mall

La Madonna

1.5 km

Landmark

Playa Lagarto

1.6 km

Gallery

Galeria Balance Cancun

1.9 km

Landmark

Marlin Beach

2.1 km

Nearby

Blvd. Kukulcan Km 4 Hotel Zone

Museo de Arte Popular Mexicano

420 m

Shopping Area

Flamingo Mall

500 m

Chetumal Km 36. 5

Water Park at The Grand

410 m

Blvd. Kukulcan

Parque Ventura Cancun

420 m

Restaurants

Pelicanos

240 m

Blvd.Kukulan Km.11.5 Z.H.

Bubba Gump

340 m

Carretera Cancun-Chetumal Km 22 Cancun Airport

La Concha

470 m

Boulevard Kukulcan Km. 10.5 Gran Park Royal Cancún Caribe

Big Fish Seafood Restaurant & Bar

340 m

Boulevard Kukulcan Kilometer 10. 3 Marina Punta Del Este

El Oriental

460 m

Blvd. Kukulcan Km 10.5 Zona Hotelera

Hong Kong

420 m

Blvd Kukulkan Km 9

Come'n Eat

420 m

Blvd Kukulcan km 12.5

La Pizza

420 m

Bulevard Kukulcan km. 9 Local 1 Pasaje Turistico

Reviews and Ratings

Feedback from previous guests about their experience.

4.5/5 based on 13384 reviews

#11 of 273 hotels in Cancun based on Tripadvisor

Mason

United Kingdom, February 2025

6.4/10

I recently returned from a family vacation at Panama Jack Resorts Cancun, which was a mix of highs and lows. While we loved the ocean views and the friendly staff, the dining options could be hit or miss, and the air quality in some areas of the hotel was concerning. The children's activities were a highlight, but our overall experience was somewhat marred by room placement and noise issues.

Rooms

6.0

Initially, we had a room right above a buffet, which came with unpleasant smells and noise. After requesting a change, our new room was much better but had drainage issues on the patio.

Service

7.0

Service at the resort was friendly, though the front desk could be slow, especially when changing rooms.

Location

8.0

The location was great, right by the beach, which was a huge plus for us, but being near the pool meant dealing with noise.

Dining

5.0

Dining was a mixed bag; the Italian restaurant was excellent, but overall, the food was mostly average, and I was hoping for better variety.

Facilities

6.0

The facilities were decent, but the air conditioning units were noisy, impacting our sleep.

Peter

United Kingdom, February 2025

6.2/10

Overall, my stay at this hotel was less than ideal. While the beach was beautiful and the staff occasionally friendly, I faced significant issues with Wi-Fi and dining options. The lack of cleanliness and attention to food quality was disappointing. Although some staff members were great, the service level seemed inconsistent, and the atmosphere was affected by disruptive guests. I wouldn't recommend it unless improvements are made.

Rooms

6.0

The rooms were decent but not quite what I expected for a hotel of this rating.

Service

5.0

Service was generally friendly but often inconsistent; some staff seemed rude, especially when tips were expected.

Location

9.0

The location is amazing, right on the beach, which is a definite highlight.

Dining

5.0

The dining experience was poor; food quality was low and often unappetizing.

Facilities

5.0

Facilities were okay, but they really need better management to enhance the guest experience.

Francis

United Kingdom, November 2024

8.2/10

Our stay at the resort was quite enjoyable, especially due to the fantastic entertainment crew and kids' club staff. The rooms were spacious, but we had some cleanliness issues with the terrace in our penthouse. The dining options were decent, although some areas could use improvement. Overall, the service was fantastic, making it a great family-friendly place to visit.

Rooms

7.0

The penthouse we stayed in was massive with three bathrooms and a king-sized bed, but unfortunately, the terrace cleanliness was lacking.

Service

10.0

The service was exceptional, with staff like Rodolfo and Victor going above and beyond to ensure we had a great experience.

Location

8.0

The location is quite nice, close to the beach and activities, though it can get busy at times.

Dining

7.0

The food was generally good, particularly at the a la carte restaurants where we enjoyed the lobster ravioli.

Facilities

9.0

The resort had excellent facilities, especially the kids' club and pool area, making it a fun place for families.

Daniel

United Kingdom, October 2024

6.8/10

Our stay at the resort had its ups and downs. The kids really loved the play area, which was a major highlight for us as a family. The nightly shows were fantastic and entertaining, but we faced some issues with our room, especially regarding the moldy smell and the layout not being what we expected. The dining options were decent, but getting a seat at the a la carte restaurants was a bit of a hassle. Overall, while there are fantastic amenities for families, our room experience really overshadowed the positives.

Rooms

5.0

We were disappointed with our one-bedroom suite, as it was more of a loft space, and the musty smell made our stay uncomfortable.

Service

6.0

Service was fairly hit or miss; while some staff were great, others had a lack of attentiveness in the dining areas.

Location

7.0

The resort's location was decent, offering easy access to beach activities, but our specific room didn't have a good view.

Dining

7.0

Dining was generally good, especially the buffet for breakfast, but securing a spot at the restaurant made it a challenge.

Facilities

9.0

The pool area and kids' facilities were great, offering lots of activities for our children.

Julian

United Kingdom, September 2024

8.6/10

I had a wonderful stay at Panama Jack Cancun, which is an excellent choice for a family-friendly vacation in the Hotel Zone. The hotel is clean, modern, and offers plenty of activities for both adults and kids. The staff is very pleasant, and the beach view is fantastic-definitely a highlight. However, dining options could be improved and the lunch buffet wasn't the best. Overall, it was great value for money and a memorable experience.

Rooms

9.0

The rooms were spacious and very clean, featuring comfortable beds and a nice view of the surrounding area. I enjoyed the large bathroom with both inside and outside sinks.

Service

10.0

The service was top-notch with attentive staff who made us feel special throughout our stay. They were always cleaning and eager to help with anything we needed.

Location

9.0

The hotel's location in the Hotel Zone was fantastic, making it easy for us to explore the area and get to nearby attractions without any hassle.

Dining

7.0

While the dinner options at the specialty restaurants were excellent, the lunch buffet didn't quite meet my expectations and could use a bit more variety.

Facilities

8.0

The facilities were impressive, with a lovely beach area and plenty of activities offered, including entertaining events like beach parties and Mexican night.